Sales and Delivery Conditions of ESBE GmbH in D-85221 Dachau
Last amended in January 2020
Sales and Delivery Conditions of ESBE GmbH (PDF)
GUARANTEE AND CLAIM Handling Conditions of ESBE for Czech and Slovakian markets (PDF)
1.1. The business relationship between ourselves (ESBE GmbH) and the Customer will be subject solely and at all times to the version of our Sales and Delivery Conditions in force at the time of the order.
1.2. The present Standard Terms and Conditions will only apply when the customer is a company (§ 14 of the German Civil Code), a public law legal entity or public law special assets.
1.3. Any contrary terms and conditions of the Customer are rejected without exception. Individual written agreements, such as for example those covering conditions, will only be valid when signed by us will have precedence for the individually regulated items. Unless we have expressly agreed in writing to their application, contrary terms and conditions of the customer will not be recognised.
1.4. Our sales force employees are not entitled to make verbal agreements with customers in connection with the contract, which are at variance with the written contract or these Standard Terms and Conditions. Amendments and additions must be in writing in order to be valid. Declarations issued by fax or e-mail will be considered as equivalent to the written form.
2. Quotation and acceptance
2.1. A written order will be accepted in the form of our order confirmation or by the delivery – subject to the proviso of partial acceptance and part-delivery.
The Customer is bound by an order issued by him for a period of 14 calendar days subsequent to the order having been dispatched. We are entitled to accept the offer within this period of time. The length of the acceptance deadline will be governed by the date on which our acceptance is sent to the Customer. Our acceptance of the offer may also be replaced by the delivery of the goods.
3. Price agreement
3.1. The prices of our goods are based on delivery ex factory/warehouse plus ancillary costs, particularly freight costs as well as value added tax applicable on the day the invoice is issued. The prices of our goods and ancillary costs are based on the price list valid at the time.
In the case of Incoterms (FCA) delivieries our freight charges are as follows:
Germany up to 30kg: Wholesale/Stockists: €8,95; Drop shipments to installers:€17,00; Express deliveries to construction sites: €30,50.
Austria, Czeck Republic, Slovakia, Slovenia, Netherlands, Lichtenstein up to 30kg: Wholesale/Stockists €16,95.
Hungary, Croatia up to 30kg per destination: €20,50.
Switzerland up to 30kg per destination: €37,00
Freight costs will be charged per the desired delivery date and not per order.
3.2. Any increased freight costs as a result of special delivery areas or incorrect or incomplete data provided by the Customer will be invoiced additionally.
3.3. Prices as shown in the list of gross prices may be increased at the end of the year and will be notified to the Customer beforehand. Price increases will only be applied to new purchase contracts to be delivered after the price increase.
4. Delivery and dispatch conditions
4.1. Compliance with delivery dates is conditional on the Customer fulfilling his obligations punctually and correctly. Delivery dates will be deemed to have been complied with provided that the goods leave the warehouse on the date scheduled. The Customer is required to allow us a reasonable grace period in the event of delivery arrears.
4.2. We will inform the Customer immediately should we be unable to meet binding delivery dates (non-availability of the service) for reasons for which we are not responsible and simultaneously notify the probable new delivery date. We are entitled to wholly or partially rescind the contract should the service still not be available within the new delivery deadline; we will immediately refund any payment for the service already made by the Customer. The failure of our supplier to deliver to us will be deemed a case of the non-availability of the service should we have concluded a parallel covering order, should neither we nor the supplier be to blame or should we not be required to produce the goods in the particular case.
4.3. The provisions of the law will govern whether we are in arrears with our delivery. In any event, a reminder from the customer is required. The Customer may demand a lump sum amount by way of compensation should we fall into arrears with our deliveries. The lump-sum amount of compensation will be 0.5% of the net price (value of the goods) for every complete week in which we are in arrears subject however to a maximum amount of 5% of the delivery value of the goods delivered in arrears. We reserve the right to prove that that the Customer has not incurred any damage or considerably lower damage than the lump-sum amount referred to above.
4.4. The Customer’s rights in accordance with section 8 of these Standard Terms and Conditions and our legal rights, particularly in the absence of an obligation to provide the service (e.g. due the impossibility or unreasonableness of the service and/or subsequent fulfilment) are not affected.
4.5. We reserve the right to deliver goods from some other place than the place of fulfilment. The Customer is required to pay the transport costs and to include the costs of transport insurance.
4.6. We are entitled to deliver solely in return for payment in cash or against some other security for payment of the purchase price and other payment obligations should the Customer be in arrears with the payment of a debt arising from the whole business relationship.
4.7. Risk will pass (also in cases of freight-paid delivery or should the goods be picked up) at the time the goods are handed over to the freight forwarder. At the Customer’s request, we are able but not required to insure the goods for transport.
4.8. Goods that have been ordered but not called off may be automatically delivered and invoiced after one year. We reserve the right to invoice storage costs in these cases.
4.9. We are not required to take back goods that are free of defects. Should the customer however wish to return the goods within six months of their having been sold, a return fee will be charged, based on the product and its condition. Products may only be taken back provided that they were not manufactured in accordance with specific customer wishes.
4.10. We reserve the right to change the shape and the design of our products provided that their function or installation are not essentially changed and the change is reasonable from the Customer’s point of view.
5. Reservation of title
5.1. We retain title to goods sold until all of our current and future claims under the purchase contract and current business relations are paid in full (insured receivables).
5.2. Goods subject to reservation of title may neither be pledged to third parties nor title to them transferred as collateral until the insured receivables are paid for in full. The Customer is required to inform us immediately in writing should third parties seize goods that are our property.
5.3. Should the Customer behave contrary to contract, particularly by failing to pay the purchase price due, we are entitled to rescind the contract in accordance with the provisions of the law and to demand the return of the goods on account of reservation of title and the rescission of the contract. Should the Customer fail to pay the purchase price due, we may only exercise these rights provided that we have set the Customer a reasonable grace period for payment beforehand or the law does not require such a grace period and the Customer has still not paid.
5.4. The Customer is authorised to re-sell and/or process goods subject to reservation of title as part of his normal business activities. In this case, the following additional provisions will apply.
5.5. Reservation of title includes the products at their full value resulting from processing, mixing or combining our products, whereby we will be considered the manufacturer. Should the property right of third parties remain in force when our products are processed, mixed or combined with third party goods, we will acquire co-ownership in proportion to the invoice value of the processed, mixed or combined goods. Moreover, the resulting product is subject to the same rules as goods delivered subject to reservation of title.
5.6. The Customer cedes to us with immediate effect the receivables due from third parties as a result of the re-sale of the goods or products, either in total or to the extent of our share of co-ownership in accordance with the above paragraph, as security together with all ancillary claims. We accept the cession. The Customer’s obligations referred to in paragraph 2 also apply with regard to the receivables ceded. The cession also applies to any receivables balances. The share of receivables ceded to us must be given priority in satisfying claims.
5.7. The Customer is still authorised to collect the receivable, in addition to ourselves. We undertake not to collect the receivable as long as the Customer fulfils his payment obligations to us, does not fall into arrears with his payments, no application to open insolvency proceedings has been initiated and his ability to operate effectively is not otherwise impinged. Should this however be the case, we may demand that the Customer provide us with information on the receivables ceded and the debtor from whom they are due, provide us with all the information required for collection, hand over the associated documents and inform the debtors (third parties) that receivables have been ceded.
5.8. Should the realisable value of the receivables exceed our receivables by more than 10%, we will, at the Customer’s request, release securities as we choose.
6. Payment conditions / due date / netting of claims
6.1. Invoices must be paid within 30 days of the issue of the invoice and delivery or the goods having been picked up, without the deduction of any cash discount. The Customer may make advance payments.
6.2. The Customer will be in arrears immediately without any further reminder should these payment conditions not be complied with. We are entitled to the rights provided for in law in the event of arrears.
6.3. The Customer’s obligation to pay is not fulfilled until the payment has been credited to our bank account. Payments to third parties do not constitute our receipt of payments. The Customer is required to bear the risk and the costs of the payment transaction.
6.4. In the event of payment arrears, all other open receivables, including bills of exchange, will become due for immediate payment, irrespective of their previous due date. In the event of payment arrears, we are entitled to rescind all current contracts, to cease deliveries and only to renew delivery on the provision of collateral or against payment on delivery. The same will apply in the event of a complete or partial disposal of the company or shareholdings in the company or in the event of a change of legal form of the Customer’s company, in the event of a major deterioration in its asset situation or should circumstances become known to us subsequent to our acceptance of the order that, based on a rational judgement, make the grant of credit appear questionable.
6.5. The Customer may only net his claims against our claims provided that they are undisputed or have been established in law. The Customer may only withhold payment when he has undisputed or legally established claims arising from the same contractual relationship.
6.6. The Customer is not permitted to cede his claims against us to third parties.
6.7. Sales and technical personnel, drivers and service employees are not authorising to receive payments.
7. GUARANTEE AND CLAIM Handling Conditions of ESBE for
These guarantee terms and conditions are applicable for the sale of ESBE standard products delivered by professional ESBE resellers to professional installation companies or to OEM customers on the Czech and Slovakian markets.
7.2. GUARANTEE PERIOD
The granted guarantee period for ESBE products is 24 months from the date of purchase by a professional installation company.
7.3. CONDITIONS OF THE STANDARD QUALITY GUARANTEE
7.3.1 The guarantee applies exclusively to material defects and/or false workmanship.It does not apply for:
- Sales of ESBE products to the unprofessional end-users / consumers
- Defects due to normal wear and tear
- Circumstances or defects due to: Calcification, chemical and/or electrochemical influences, wrong and/or incomplete mounting, -settings,-mechanical damages
7.3.2 Only the properties and intended use stated in the ESBE data sheets are guaranteed. Any other function and way of use of the products shall be considered as guaranteed only if being confirmed by ESBE in writing.
7.3.3 The selection of goods for a specific purpose needs to be made by the professional installation company and the responsibility for the possible unsuitability is to be borne by this company.
7.3.4 The ESBE/reseller does not provide guarantee certificates for the goods.
7.3.5 In the event of an acknowledged claim, the ESBE or it´s appointed partner for claims handling shall unilaterally decide whether to repair the defective product or provide a new one free of charge.
7.4. PROCEDURE FOR APPLICATION OF CLAIMs
7.4.1 The authorized and appointed partner for service and claims handling for ESBE products sold to the Czech and Slovakian markets is:
ESBE Service and Claims Handling
75661 Rožnov pod Radhoštěm
Tel: +420 571 877 138
Email: [email protected]
The buyer shall send the claimed product together with the copy of purchase document and claim letter stating the
- Buyers contact data (company, name, surname, address and telephone number)
- Product specification and its order number
- Specification of the defect
7.4.2 Shipping costs to the service and claim department shall be borne by the buyer.
7.4.3 Shipping costs back to the Buyer in the case of the accepted claim shall be paid by ESBE, in case of rejected claim it shall be paid by the Buyer (cash on delivery).
7.5. GENERAL PROVISIONS
7.5.1 ESBE reserves the right to make unilaterally any changes to these Guarantee and Claim Conditions.
For the particular claim the conditions will be applied which were valid at the date of product purchase.
7.5.2 The ESBE is not liable for any damage caused by defective goods.
7.5.3 These guarantee and claim handling terms come into effect as soon as available on the homepage for (www.esbe.cz; www.esbe.eu/cz/en; www.esbe.eu/sk/en).
8. Limitation of liability
8.1. Claims for compensation by the Customer on account of obvious defects in the goods delivered will not be accepted should the Customer have failed to notify us of the defect within three days of the delivery of the goods.
8.2. Any other claims by the Customer are also excluded with the exception of customer claims for compensation arising from injury to life, limb and health or the infringement of essential contractual obligations (cardinal obligations) as well as liability for other damage caused by a deliberate or grossly negligent infringement of obligations by ourselves, our legal representatives or vicarious agents. Essential contractual obligations are such as whose fulfilment is essential in achieving the goals of the contract.
8.3. In the event of an infringement of essential contractual obligations, we are only liable for damage that is typical for this type of contract and is foreseeable should this have been caused by simple negligence, unless the Customer’s claims relate to damage caused by injury to life, limb or health.
8.4. The restrictions (on liability) in paragraphs 1 and 2 also apply in favour of our legal representatives and vicarious agents should claims be lodged directly against these persons.
8.5. The provisions of the German Product Liability Law are not affected.
9.1. Returns of products without any obvious failure will be accepted tentatively only and only upon prior notice and upon ESBE´s written confirmation and only within a period of 6 months from the date of delivery. Original dfelivery note/invoice must clearly be identified for such returns. A re-integration charge of a minimum of 25% of invoice value will be deducted from a credit note. ESBE maintains the right to check the rational of the return and to send back returned products to the owner.
10. Place of jurisdiction / concluding provisions
10.1. The sole place of jurisdiction in the event of disputes is the place of jurisdiction responsible for our registered office. This applies to customers with commercial characteristics and to customers who are not consumers who have their registered office or are domiciled in Germany. The place of fulfilment for all obligations is our registered office. Contractual relations are subject to German substantive law to the exclusion of the United Nations Convention on the International Sales of Goods (CISG).
10.2. Should individual provisions of the Sales and Delivery Terms and Conditions be or become invalid or unenforceable after publication, the remaining Sales and Delivery Terms and Conditions will not be affected. The invalid provision will be replaced by a valid provision whose commercial result approximates as closely as possible with that of the invalid provision. The above provisions will also apply should there prove to be an omission in the Sales and Delivery Terms and Conditions.